Tuesday, May 4, 2010

Tylenol Recall – What to do if you have products at home

Why is McNeil recalling these items?
McNeil Consumer Healthcare is initiating this voluntary recall because some of these products may not meet required quality standards. This recall is NOT being undertaken on the basis of adverse medical events. However, as a precautionary measure, parents and caregivers should NOT administer these products to their children.

What should I do if I purchased these products and currently have them in my medicine cabinet?
*Do NOT return recalled product(s) to retail stores.
*McNeil is offering 2 options for consumers who have purchased products affected by this recall: You can receive either a refund for the average retail price of the product or a coupon for a free replacement (s) when the product becomes available again. Click here to request a refund or high value coupon (Note: If you have more than 6 affected products, you will be required to complete 2 forms)
*To process your refund or coupon you will need the NDC number and Lot number from the product that has been recalled. The NDC number can be found above the brand name on the label of the bottle. The Lot number can also be found on the label and is usually placed vertically on the label.

What do I do if I have more questions?
For further questions, click here or contact the Consumer Care Center at 1-888-222-6036 available Monday-Friday 8 a.m. to 10 p.m. Eastern Time, and Saturday-Sunday 9 a.m. to 5 p.m. Eastern Time.

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